FAQ's & Help Center

Got questions? You’re not the only one!

Here are the most common things people ask us before they order and if you still have questions, we’re just a message away.

Ordering & Photos

Can I include more than one person or pet in my portrait?

What kind of photo should I upload?

Do you only do pets?

Process & Delivery

How does it work after I place my order?

Do you ship physical prints or frames?

How long does it take?

How will I receive my portrait?

Revisions, Satisfaction & Refunds

Will I see the portrait before it’s finalized?

What if I don’t like my custom portrait?

What if you make a mistake?

Files, Printing & Use

What file sizes and formats do you offer?

Can I print it anywhere?

Will the colors look the same when printed?

Can I use my portrait digitally?

Gifting & Other Questions

Can I gift this to someone else?

Is my photo safe with you?

What payment methods do you accept?