1) Place your order
Once you place an order, our artists begin transforming your cherished photo into aone-of-a-kind artwork.

2) Art preview (1–2 business days)
Within 24–48 hours, you’ll receive a preview of your artwork via email. We won’t move forward until you’re 100% happy.

3) Unlimited revisions
Your satisfaction matters to us. You can request as many revisions as needed until the artwork feels just right.

4) Production (2–3 business days)
After approval, framed portraits are produced locally in Australia or USA and prepared for shipping.

5) Final delivery

• Digital portraits are delivered instantly via email after approval
  
• Framed portraits are carefully packaged and shipped from the facility nearest to you (Australian orders from Australia and USA orders from USA)

More delivery details can be found in our Shipping Policy.

• Design preview: After placing your order, you'll get the artwork preview straight to your inbox/email within 24-48 hours.
  
• Production (framed portraits): 2–3 business days after approval
  
• Shipping (after production):
  Australia: 4–8 days
  USA: 4–9 days
  
  All timeframes are in business days. During peak holiday seasons, delivery may take longer (up to 5 weeks).

Yes. After placing the order, you’ll always receive an artwork preview within 24–48 hours via email.

We offer unlimited free revisions and only proceed to production once you’ve fully approved the design and are 100% happy.

Need help selecting the perfect photo? We're happy to assist! Feel free to reach out to us at contact.giftingemotions@gmail.com.

Not at all. We hand-illustrate pets, people, couples, families, memorial portraits, and even special places.

If it’s meaningful to you, we’ll bring it to life. If you have a special request, feel free to contact us at contact.giftingemotions@gmail.com.

If you're unsure whether your photo is suitable, feel free to reach out to us at contact.giftingemotions@gmail.com.

Here's our advice for the best results:

- Ensure the photo has good lighting

- Try to capture the photo at eye level with your pet

- Get a close-up to highlight your pet's unique features.

- Make sure the photo isn't blurry

- Avoid cutting off important features (like ears, chest!) in the frame

Our team reviews every photo once an order is placed. If there’s an issue, we’ll contact you before starting.

Yes absolutely.

We can illustrate up to 4 pets in a single portrait. If you’d like to include more, just contact us at contact.giftingemotions@gmail.com and we’ll help.

Yes, and it’s an honor for us to do so.

We work closely with pet parents to create thoughtful, meaningful memorial portraits, even when photo options are limited.

Please contact us at contact.giftingemotions@gmail.com if you have any further questions.

At the moment, we ship framed portraits to Australia and the United States only.

We’re actively working on expanding to more countries. Stay tuned!

• Free shipping on all orders over $100 AUD
  
• Australia: 4–8 business days (after production)
  
• USA: 4–9 business days (after production)
  

Orders are shipped from the production facility closest to you for faster delivery and reduced carbon emissions.

Digital portraits are delivered via email within 24–48 hours. (No delivery fees on digital portraits)

During peak holiday seasons, delivery times may be longer (up to 5 weeks)

More delivery details can be found in our Shipping Policy.

Our frames are made from sustainably sourced pine wood and FSC-certified materials.

Available sizes:

• 8" x 10" inches (20x25 cm)
• 12" x 16" inches (30x40 cm)
• 18" x 24" inches (45x60 cm)

Our framed portraits are crafted to look beautiful on your wall and last for years.

Each portrait is professionally printed on heavyweight, museum-style matte paper with a smooth, non-reflective finish that brings out every detail of the artwork without glare.

The artwork is protected with shatterproof plexiglass, which is lighter, safer, and more durable than traditional glass, perfect for homes with pets, kids, or busy spaces.

Every frame is made from solid pine wood, sourced from sustainable forests, and comes ready to hang with the included hanging hardware, so there’s nothing extra you need to buy or set up.

Yes! We are happy to help with changes to your order as long as you contact us within 30 minutes of your order being placed.

After that, changes or cancellations may be granted at our discretion, as artists often begin work immediately.

We offer unlimited revisions and a 100% satisfaction guarantee.

Nothing is printed or shipped until you approve the artwork and are 100% happy. 

If you feel a different photo would work better, we’re happy to adjust.

Our team is committed to making all the necessary revisions to ensure you're thrilled with the final result.

Due to the customized nature of our products, we do not accept returns for change of mind and cannot cancel orders once they have entered production. Each portrait is created specifically for you and your pet, making it uniquely personal.

That said, if you’re unhappy with your final product, please reach out to us. Customer satisfaction is incredibly important to us and we always strive to make sure you're happy with the final masterpiece.

If your order arrives with:

• the wrong product
• an incorrect size or print
• or damage during transit

we will of course arrange a replacement at no additional cost to you.

Please contact us within 48 hours of receiving your order and include:

• A brief description of the issue
• Clear photos of the damaged or incorrect item, the outer packaging, any internal packaging or inserts

If your order arrives with:

• the wrong product
• an incorrect size or print
• or damage during transit

Please contact us within 48 hours of delivery with:

• a brief description of the issue
• clear photos of the item and packaging

Once reviewed, we’ll arrange a replacement at no extra cost.