1) Place your order Once you place an order, our artists begin transforming your photo into a one-of-a-kind artwork.

2) Art preview (24-48 hours) You'll receive a preview of your artwork via email. We don't move forward until you're completely satisfied.

3) Unlimited revisions Request as many changes as needed until the portrait feels just right. We only proceed once you fully approve.

4) Production (2-3 business days) Your approved portrait is printed, framed, and prepared for shipping at the facility nearest you.

5) Delivery Your framed portrait is carefully shipped from the closest production facility to your door, ready to hang.

More delivery details can be found in our Shipping Policy.

Absolutely. Many of our portraits are made for pets who are no longer with us. Just share your favorite photograph of them, and we'll create something that captures exactly who they were.

Yes. After placing your order, you'll always receive an artwork preview within 24-48 hours via email.

We offer unlimited free revisions and only proceed to production once you've fully approved the design and are completely satisfied.

Need help selecting the right photo? Reach out to us at contact.giftingemotions@gmail.com and we'll help.

• Design preview: After placing your order, you'll get the artwork preview straight to your inbox/email within 24-48 hours.
  
• Production (framed portraits): 2–3 business days after approval
  
• Shipping (after production):
  Australia & NZ: 4–8 business days
  USA: 4–9 business days
  Canada: 4-9 business days
  United Kingdom: 4-7 business days
  Germany: 4-7 business days
  Other European Union: 4-7 business days
  Rest of the world: 8-12 business days
  
  All timeframes are in business days. During peak holiday seasons, delivery may take longer (up to 5 weeks).

f you're unsure whether your photo is suitable, feel free to reach out to us at contact.giftingemotions@gmail.com.

Here's our advice for the best results:

• Ensure the photo has good lighting
• Try to capture the photo at eye level with your pet
• Get a close-up to highlight your pet's unique features.
• Make sure the photo isn't blurry
• Avoid cutting off important features (like ears, chest!) in the frame

Our team reviews every photo once an order is placed. If there’s an issue, we’ll contact you before starting.

Yes absolutely.

We can illustrate up to 4 pets in a single portrait. If you’d like to include more, just contact us at contact.giftingemotions@gmail.com and we’ll help.

Our frames are made from sustainably sourced pine wood and FSC-certified materials.

Available sizes:

• 8" x 10" inches (20x25 cm)
• 12" x 16" inches (30x40 cm)
• 18" x 24" inches (45x60 cm)

Our framed portraits are crafted to look beautiful on your wall and last for years.

Each portrait is professionally printed on heavyweight, museum-style matte paper with a smooth, non-reflective finish that brings out every detail of the artwork without glare.

The artwork is protected with shatterproof plexiglass, which is lighter, safer, and more durable than traditional glass, perfect for homes with pets, kids, or busy spaces.

Every frame is made from solid pine wood, sourced from sustainable forests, and comes ready to hang with the included hanging hardware, so there’s nothing extra you need to buy or set up.

Our specialty is pet portraits: dogs, cats, birds, horses, rabbits, and any animal you love. If they're family to you, we can illustrate them.

For special requests, reach out to us at contact.giftingemotions@gmail.com.

Yes, we ship worldwide, including the USA, Australia, Canada, the UK, and across the European Union.

We produce your framed portrait at the facility closest to your location for faster, more local delivery.

A small number of remote regions may be excluded due to logistical limitations.

Once your artwork is approved:

• Production: 2-3 business days
• Shipping: Produced and shipped from the facility closest to you

We have production facilities in 10+ countries, including the USA, Australia, Canada, the UK, and Germany, for faster local delivery.

You'll receive email updates every step of the way.

Free shipping worldwide.

Estimated delivery times (after production):

• Australia and NZ: 4-8 business days
• USA: 4-9 business days
• Canada: 4-9 business days
• United Kingdom: 4-7 business days
• Germany: 4-7 business days
• Other EU: 4-7 business days
• Rest of world: 8-12 business days

All timelines refer to business days. During peak holiday seasons, delivery may take longer (up to 5 weeks).

We offer free standard shipping worldwide.

We produce your portrait as close to you as possible.

With production facilities in 10+ countries (including the USA, Australia, Canada, and the UK), your framed portrait is created locally and delivered faster, with less waiting and less environmental impact.

Yes! We are happy to help with changes to your order as long as you contact us within 30 minutes of your order being placed.

After that, changes or cancellations may be granted at our discretion, as artists often begin work immediately.

We offer unlimited revisions and a 100% satisfaction guarantee.

Nothing is printed or shipped until you approve the artwork and are completely satisfied.

If you feel a different photo would work better, we're glad to adjust. Our team is committed to making every revision needed until the portrait feels exactly right.

Due to the customized nature of our products, we do not accept returns for change of mind and cannot cancel orders once they have entered production. Each portrait is created specifically for you and your pet, making it uniquely personal.

That said, if you’re unhappy with your final product, please reach out to us. Customer satisfaction is incredibly important to us and we always strive to make sure you're happy with the final masterpiece.

If your order arrives with:

• the wrong product
• an incorrect size or print
• or damage during transit

we will of course arrange a replacement at no additional cost to you.

Please contact us within 48 hours of receiving your order and include:

• A brief description of the issue
• Clear photos of the damaged or incorrect item, the outer packaging, any internal packaging or inserts

If your order arrives with:

• the wrong product
• an incorrect size or print
• or damage during transit

Please contact us within 48 hours of delivery with:

• a brief description of the issue
• clear photos of the item and packaging

Once reviewed, we’ll arrange a replacement at no extra cost.